The pandemic sped up industry-wide digital transformation, but many companies faced a steep learning curve. Those making the decisions about technology investments were often scrambling to better understand the existing digital transformation strategy and how the trajectory had suddenly changed. If this sounds familiar, the members of your board of
As the world shifts more and more to digital interactions, there are those that embrace an online social life, while others restrict their internet activities to more transactional apps, such as the weather or banking. A new study by Genesys [https://content.genesys.com/contact-center-buyer-guide/connections-in-crisis], conducted in partnership with
The work environment underwent drastic changes at the onset of the pandemic as offices had to be abandoned and new work processes adopted with a newly remote workforce. And while offices are beginning to fill up again, some of the changes experienced during the pandemic will be permanent. The question
The abrupt shift to remote work at the start of the COVID-19 pandemic left IT teams scrambling to arm workers with the right equipment, while rushing to address cyber security risks. As companies settle in for longer-term remote strategies, it’s important to seal up any potential vulnerabilities in your
According to a recent survey, 96% [https://www.flexjobs.com/blog/post/survey-productivity-balance-improve-during-pandemic-remote-work/] of remote workers would like to continue working from home or at least have the option to utilize a hybrid model with only partial time spent at an office. Now that the initial rush of equipping remote
A sudden shift in March 2020 forced IT teams to quickly equip workers for remote settings. Now, even as companies are shifting to bringing teams back in person, employees are requesting a hybrid work situation. Even while employees struggled with social isolation and technological challenges, there were surprising gains in
While everyone strives to get back to more normal activities, there’s one area for businesses that has seen enormous growth during the COVID-19 pandemic: communications. Video conferencing and shared workspaces have made it possible to collaborate across widespread locations, and IT leaders are now looking at emerging trends in
Nearly 90% of all companies in the U.S. have embraced a digital-first business strategy. Most executives say the digital transformation process has put them in a position to improve operational efficiency. Given the challenges the pandemic has put before so many industries, the more operational efficiency they can gain
As technology has developed and cyber security has morphed into the massive industry it is today, chief information officers (CIOs) have had to keep pace. No longer thought of as the professional whose main task was to take charge of building business information technology systems from the ground up, the
As companies accelerated their digital transformation strategies due to the work-from-home reality of COVID-19, many found the ideal solution in building a hybrid cloud architecture. By capturing the customization of private cloud and the innovation and speed of public cloud, there were ways to maximize the benefits of each type
While the shift to remote work was a swift reaction to a global pandemic, enterprises are embracing its benefits as a long-term solution that improves life-work balance for employees, offers cost savings, and drives up productivity. Now IT teams are examining remote work technology for better long-term solutions. When it
Chief information security officers (CISOs) are quickly adapting to the changing requirements associated with regulations like Europe’s General Data Protection Regulation (GDPR) and the California Privacy Rights Act (CPRA), with states like Texas, Maine, and Nevada following close behind with their own rules. Creating an effective data protection program
When enterprise teams were forced to work from home, there was one department that seemed least likely to thrive in a remote setting: the contact center. The move forced many organizations to prioritize their digital transformation plans, with a special emphasis on moving to a cloud contact center. Now that
Now that the world has pushed past the initial adjustment of a suddenly remote workforce, there remain some obstacles that threaten its long-term success. Benefits related to business continuity, employee retention, and cost reduction may be outweighed by remote work challenges. Remote workers must be equipped to operate on par
While 2020 introduced new challenges for enterprises, many found that some of the technology necessary for a remote-work environment was already in place. From cloud-based applications to solutions designed around remote collaboration, enterprises not already utilizing these tools were able to prioritize their adoption to enable business continuity. Much of
As COVID-19 spread across the globe and enterprises rushed to accommodate the new work-from-home reality for their teams, a push for digital transformation accelerated cloud computing investment. Enterprises with cloud strategies were much more able to accommodate the shift, and those lagging behind scrambled to implement cloud solutions. IT departments
As 2021 moves along, enterprises are considering what the path forward may include as vaccinations pick up speed. While many employees may continue to work from home, a large percentage may choose to return to the office, creating a need for a thriving hybrid workplace model. While accommodating different workforce
It’s not exactly comforting knowing there is a target on your back, but companies aware of the cyber security threats that exist are better able to devise a plan to keep cyber criminals out. Cyber security and compliance issues keep IT leaders on high alert, and partnering with the
The shift to remote work amid the COVID-19 pandemic has accelerated cloud migration for some enterprises, but many still struggle to address challenges around network management, performance, and security. Software-defined wide area networking (SD-WAN) answers many of the obstacles, offering built-in security features, centralized and automated bandwidth management, and traffic
A new survey provides in-depth insights into the tension between work-from-home security, performance, and the customer experience in the age of COVID-19. The results [https://www.menlosecurity.com/blog/security-versus-user-experience] from Menlo Security highlight how the remote workforce has shaped security policy as IT teams race to accommodate outdated equipment
Whether you had a digital transformation strategy that included harnessing the benefits of cloud solutions before the pandemic or not, it’s likely you do now. Enterprises across the globe adjusted to a sudden shift to working from home and its challenges by making the most of what the cloud
In March 2020, enterprises were forced to adapt quickly to learn how to manage remote work as teams abruptly moved to their newly-converted home offices. Remote work management can be particularly challenging for network teams who need to assess connectivity as well as deal with a host of new security
When widespread shutdowns related to COVID-19 caused the majority of the workforce to work from home, the virtual private network (VPN) was the unsung technology hero. In place for telework, VPNs had a solid foundation for reliability and made remote work possible. As a temporary fix becomes a more permanent