Where to Invest Your IT Dollars

One of the biggest challenges in 2022 will be supporting a new type of workforce. The pandemic forced companies across the nation to start working remotely. As the pandemic has continued, there are two new workforce models: remote and hybrid. The hybrid model looks like it might win out in many organizations, with some employees working from home at least some of the time. Variations include some employees spending all their time in the office, while others work from home, and still others alternating between working in the office and at home. Regardless of what your workforce looks like in 2022, there’s sure to be the need to support employees that are working remotely in some fashion. And that will undoubtedly be a big driver for where you invest in technology in 2022. We see four areas that will be high on your technology list for 2022: the cloud, cyber security, networking, and contact center asa service (CCaaS).

Advances in Technology Are Paving the Way Forward for Customer Service Centers

Customer service has always been a key aspect of business – now more so than ever. A Microsoft study conducted in 2017 determined that 54% of customers had higher expectations for better customer service than the year before. Technological advances have helped businesses better manage their customer service departments and improve communication, collaboration, speed, and accuracy.

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Leverage the Cloud Whitepaper Image

Leverage the Cloud to Support Digital Transformation

Your plans for digital transformation may have been interrupted by the pandemic, but this year will see more businesses getting back on track. In a recent survey, Gartner found that 60% of CEOs anticipate economic growth in 2021 and 2022. In addition, 80% of the CEOs surveyed expect long-term changes such as establishing a permanent hybrid work model. The pandemic caught many companies without a viable business continuity strategy. Gartner experts are seeing that the pandemic has increased most CIOs’ interest in the cloud, which could have made responding to the pandemic more effective. They forecast that end-user spending on the cloud will increase from approximately $270 billion in 2020 to over $397 billion in 2022.

How SD-WAN, SASE and NaaS Are Changing the Networking Technologies Game in 2021

While the move towards remote employment and cloud collaboration has been in the works for years, the events of 2020 helped jumpstart the shift for many businesses. For many, that meant quickly adopting new technologies to minimize interruptions to operations. Now that things are slowly returning to normal, the need for more sustainable, dependable technology and software solutions is clear. In this guide, we’ll cover the trends in networking technologies that you need to know in 2021 if you want to ensure your business is properly prepared for the move to remote, geo-distanced, and cloud-collaborative operations.

How SD-WAN, SASE, and NaaS Are Changing the Networking Technologies Game
Business Continuity

Business Communication Technologies in the Era of Working from Home

One in four Americans will be working from home in 2021,1 according
to a report published by Upwork. This same report projects 36.2 million Americans will be remote by 2025 – an 87% overall increase from the number of work-from-home employees prior to the COVID-19 pandemic. With roughly 68% of remote workers reporting they feel successful while working from home, there is still plenty of room for improvement. This new era of working from home requires businesses to implement communication technologies that support remote productivity and effective collaboration. In this whitepaper, we detail the key business communication technologies that promote success for today’s remote workers.

Business Continuity 101

If you’ve explored any technology solutions related to disaster recovery or risk mitigation, you’ve likely come across the term “business continuity.” But without a deep dive into what exactly business continuity means, it can be difficult to pinpoint what its value is for your business or why you should give two shakes about it. Regardless of your business’s size, industry, revenue, location, or longevity, you need a business continuity plan. In this paper, we’ll explain what business continuity is, what it does, what benefits it brings to your business, and how to implement a strategy for it.

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Remote Work

Remote Work and Your Business

With the arrival of February 2020 and the COVID-19 disease caused by the novel coronavirus, however, remote work capabilities went from “nice to have” to “absolutely necessary.”Under threat of infection, and in many cases by force of law, businesses were required to shut down unless remote work was an option. For businesses that didn’t have such an option, disaster struck: no work could be done at all. For those who did, some work could carry on. The legacy of COVID-19 will likely take years to fully work out, but it has made one thing perfectly clear: making provisions for remote work will ensure continuity of business – even in the worst times.