Whitepapers

One of the biggest challenges in 2022 will be supporting a new type of workforce. The pandemic forced companies across the nation to start working remotely. As the pandemic has continued, there are two new workforce models: remote and hybrid. The hybrid model looks like it might win out in many organizations, with some employees working from home at least some of the time. Variations include some employees spending all their time in the office, while others work from home, and still, others alternating between working in the office and at home. Regardless of what your workforce looks like in 2022, there’s sure to be the need to support employees working remotely in some fashion, and that will undoubtedly be a significant driver for where you invest in technology in 2022. We see four areas that will be high on your technology list for 2022: the cloud, cyber security, networking, and contact center as a service (CCaaS).

The COVID-19 pandemic has affected just about every aspect of life – customer service is no exception. Even with the rise in the number of employees working from home or other remote locations, customer service volumes have not slowed down. Many businesses are reporting even more inquiries. Due to these increases, businesses are making capital investments to improve their customer service capabilities. Many organizations opt for artificial intelligence (AI), automation, and cloud-based platforms, tools, and applications to boost productivity. These companies are turning to technology to bridge the next generation of customer service improvements. Companies must also improve how they supervise, coach, and train their call center employees in the modern business environment.

The pandemic caught many companies without a viable business continuity strategy. Gartner experts are seeing that the pandemic has increased most CIOs’ interest in the cloud, making responding to the pandemic more effective. They forecast that end-user spending on the cloud will grow from approximately $270 billion in 2020 to over $397 billion in 2022. The cloud provides many capabilities that support digital transformation. For example, the pandemic quickly proved that businesses needed to support remote workers, a capability that wasn’t available using on-premise applications. Learn how businesses can leverage the cloud to take advantage of various benefits.

While the move towards remote employment and cloud collaboration has been in the works for years, the events of 2020 helped jumpstart the shift for many businesses. For many, that meant quickly adopting new technologies to minimize interruptions to operations. Now that things are slowly returning to normal, the need for more sustainable, dependable technology and software solutions is straightforward. This guide will cover the trends in networking technologies that you need to know in 2021 if you want to ensure your business is adequately prepared for the move to remote, geo-distanced, and cloud-collaborative operations.

This new era of working from home requires businesses to implement communication technologies that support remote productivity and effective collaboration. This whitepaper details the critical business communication technologies that promote success for today’s remote workers.

If you’ve explored any technology solutions related to disaster recovery or risk mitigation, you’ve likely come across the term “business continuity.” But without a deep dive into what business continuity means, it can be challenging to pinpoint its value for your business or why you should give two shakes about it. Regardless of your business’s size, industry, revenue, location, or longevity, it would help if you had a business continuity plan. In this paper, we’ll explain what business continuity is, what it does, what benefits it brings to your business, and how to implement a strategy for it.

With the arrival of February 2020 and the COVID-19 disease caused by the novel coronavirus, remote work capabilities went from “nice to have” to “absolutely necessary.”Under threat of infection, and in many cases by force of law, businesses were required to shut down unless remote work was an option. For businesses that didn’t have such an option, disaster struck: no work could be done at all. For those who did, some work could carry on. The legacy of COVID-19 will likely take years to work out fully, but it has made one thing clear: making provisions for remote work will ensure continuity of business – even in the worst times.