IT Glossary of Terms

A Wide Area Network (WAN) connects devices across large geographic areas for reliable communication.

Work Environment Measurement (WEM) monitors workplace hazards like noise, air quality, and lighting.

Workforce Management (WFM) optimizes employee scheduling, forecasting, and productivity.

Workforce Optimization (WFO) integrates tools to improve employee efficiency and customer service.

A Wireless Local Area Network (WLAN) connects devices via WiFi within a limited area like an office or home.

A wavelength is a dedicated optical circuit (DWDM) carrying data point-to-point at 10–400G with ultra-low latency.

Web Real-Time Communication (WebRTC) enables voice, video, and data in browsers.

Wired and wireless LAN infrastructure delivers secure, high-performance connectivity across campuses and branch sites.

WEM manages mobile plans, devices, usage, and costs with centralized visibility and control.

Workload Mobility is the ability to move applications and data across environments without disrupting service.

Zero Moment of Truth is the stage in the customer journey when consumers research products or services online before making a purchase decision.

Zero Trust Network Access (ZTNA) is a security framework designed to enforce the principle of “never trust, always verify.”

Zero Trust Security is a “never trust, always verify” approach that enforces least-privilege access everywhere.