Glossary

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ANI

Automatic Number Identification; displays caller’s number.

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ASA

Average Speed of Answer; how fast calls are answered.

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Access Management / Single Sign On

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Aggregator

Service that combines multiple sources into one platform.

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Analytics and Business Intelligence (ABI)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Application Performanice Monitoring and Observability (APM)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Application Security Testing

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Artificial Intelligence (AI)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Audio & Video Conferencing

A general technology or concept used in modern IT and business environments.

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Bare Metal

A facility or component used to house servers and support enterprise infrastructure.

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Bot Mitigation

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Broadband

A networking or communication technology used to connect systems or transmit data.

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Broadband Aggregation

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Burst

Temporary increase in bandwidth usage above the committed rate.

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Business Applications

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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CCaaS

Contact Center as a Service; cloud-based customer support system.

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CDR

Call Detail Record, which logs information about phone calls made.

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CES

Customer Effort Score; measures how easy it was for customers to get help.

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CIR

Committed Information Rate, the guaranteed minimum bandwidth.

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CRM

A digital platform or application used to improve operations, productivity, or communication.

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CSAT

Customer Satisfaction Score; measures happiness with service.

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CTI

Computer Telephony Integration; links phone systems with computers.

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Cloud Access Security Broker (CASB)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Cloud Connectivity

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Cloud Migration

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Coax

Coaxial cable used for broadband and cable internet.

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Cold spare

Backup hardware kept in storage, not powered on.

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Collaboration Tools

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Colocation

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Communications Platform as a Service (CPaaS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Compliance-as-a-Service

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Contact Center as a Service (CCaaS)

A cloud-based solution or service used to store, manage, or process data online.

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Container Management

A general technology or concept used in modern IT and business environments.

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Content Delivery Network (CDN)

A networking or communication technology used to connect systems or transmit data.

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Conversations as a Service (CaaS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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DID

Direct Inward Dialing; allows calling directly to an internal phone extension.

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DKIM

DomainKeys Identified Mail; prevents email spoofing.

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DMARC

An email security protocol that helps prevent spoofing and phishing.

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DNIS

Dialed Number Identification Service; shows which number was dialed.

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DNS

Domain Name System; translates website names into IP addresses.

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DNS filtering

Blocks access to malicious websites.

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DOCSIS

A protocol for delivering high-speed internet over cable TV lines.

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DPaaS (Data Protection as a Service)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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DSL (Digital Subscriber Line)

A networking or communication technology used to connect systems or transmit data.

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Dark Fiber

A networking or communication technology used to connect systems or transmit data.

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Data Dump

Exporting a large volume of raw data.

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Data Security Compliance - GRC

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Database-as-a-Service

A cloud-based solution or service used to store, manage, or process data online.

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Dedicated Internet Access

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Desktop as a Service (DaaS)

A cloud-based solution or service used to store, manage, or process data online.

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Device Lifecycle Management (DLM)

A general technology or concept used in modern IT and business environments.

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Dim Fiber

A networking or communication technology used to connect systems or transmit data.

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Disaster Recovery as a Service

A cloud-based solution or service used to store, manage, or process data online.

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Distributed Antenna System (DAS)

A facility or component used to house servers and support enterprise infrastructure.

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E 911

A general technology or concept used in modern IT and business environments.

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E-Line

A type of Ethernet virtual connection between two locations.

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EPL

Ethernet Private Line; provides a dedicated, secure point-to-point connection.

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ERP

A digital platform or application used to improve operations, productivity, or communication.

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Edge Computing

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Efficiency

Output compared to input; a measure of productivity.

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Endpoint Detection and Response (EDR)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Endpoint Protection Platforms (EPP)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Endpoints

Devices like laptops and phones that connect to a network.

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Event Stamps

Time-based tracking of actions or triggers.

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Extended Detection and Response (XDR)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Fiber

A networking or communication technology used to connect systems or transmit data.

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Field Support

An outsourced service offering continuous support and management of IT systems.

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File Systems and Object Storage

A cloud-based solution or service used to store, manage, or process data online.

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Firewall As A Service (FWaaS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Fixed Wireless

A general technology or concept used in modern IT and business environments.

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Fleet Management

A wireless technology or IoT service that connects devices and enables data flow.

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Function as a Service (FaaS)/ Cloud Infrastructure and Platform Services (CIPS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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GPON (Gigabit Passive Optical Network)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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GRE Tunneling

A method to tunnel data between networks securely.

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Global WAN Services

A networking or communication technology used to connect systems or transmit data.

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HIPPA

HIPAA, which stands for the Health Insurance Portability and Accountability Act, is a federal law enacted in 1996.

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HSIA

High-Speed Internet Access, commonly used in hotels or enterprises.

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Help Desk

An outsourced service offering continuous support and management of IT systems.

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High Availability (HA)

System design that ensures uptime even during failures.

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Hosted PBX

A general technology or concept used in modern IT and business environments.

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IAM (Identity Access Management)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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ICI

Inter-Carrier Interconnect, the point where networks exchange data.

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IP

A general technology or concept used in modern IT and business environments.

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IP Sec

A protocol for encrypting IP traffic.

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IP transit

Internet service that allows traffic to reach the global internet.

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IP transport

The transmission of IP data across networks.

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IPv4/IPv6 Addresses

A general technology or concept used in modern IT and business environments.

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IT Management

A general technology or concept used in modern IT and business environments.

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IVR

Interactive Voice Response; automated phone menu system.

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Incident Response (IR)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Indoor Location Services

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Information technology outsourcing (ITO)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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International Private Backbone

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Internet of Things (IoT)

A wireless technology or IoT service that connects devices and enables data flow.

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Intrusion Detection (IDS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Intrusion Prevention (IPS)

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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Iot Security

A cybersecurity feature or service that protects systems, data, and users from digital threats.

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LTE

High-speed wireless communication for mobile and data devices.

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MMS

Multimedia Messaging Service; allows sending images/videos via text.

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MPLS

A private networking method that directs data using labels instead of IP addresses.

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