Managed Services Terms

61 plain-English definitions from the IT Glossary of Terms.

Managed services terms cover work you hand to an outside provider instead of doing in-house: help desk and field support, network monitoring and operations centers, IT asset and expense management, and broader outsourcing. These agreements are judged on what the provider actually does day to day, so scope, response times, escalation and reporting matter as much as price. Two proposals with the same headline can include very different amounts of work. Knowing the terms helps you write a clear scope, compare providers fairly, and hold them to what they promised once the contract starts. Read these definitions before you outsource a function or renew a managed service, and see our managed services solutions for help finding the right provider.

All glossary terms A–Z

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