Managed Services
24 episodes on Managed Services.
How to Tell If Anyone Is Actually Managing Your Technology Spend
You approved your last technology invoice. That doesn't mean anyone checked whether it was right. Tommi Ellis of Intratem on the $4,000-a-month accounts nobody thought to check.
Playbook: MSPs
MSPs sell their book. The vendors they're authorized on. The platforms they're certified on. The products they have margin on. The infrastructure they're about to recommend for your business is shaped by all of that before you walk in the room.
The 5-Step Formula to Buying IT Services Like a Pro—From 25 Years of Experience
Buying IT services shouldn't feel like navigating a maze. Yet, many businesses waste time and money making the same costly mistakes—choosing the wrong provider, overpaying, or getting locked into bad contracts. But what if you could follow a simple, proven process to get it right every time?
How to Avoid Bad IT Consultants and Find the Perfect MSP for Your Small Business!
Is your business stuck with subpar IT support that’s holding you back? Choosing the wrong consultant or MSP can leave you frustrated and wasting money. But finding the right one doesn’t have to be so hard.
The Hidden Costs of a 10-Month Vendor Onboarding Nightmare!
Imagine waiting 10 months just to onboard a vendor. Sound ridiculous? Unfortunately, for many companies, this is their reality. And the worst part? They’re losing big money because of it.
The Secret to Choosing the Perfect Service Provider for Your Business Size
How much is the wrong service provider costing you? The provider you’re working with may be too large or too small for your needs, leaving you stuck in a frustrating and inefficient situation. But what if there was a way to ensure the perfect match?
The Contract Mistakes That Cost Businesses Millions
Your contract isn’t as airtight as you think. Too many businesses fall into legal traps that cost them millions—auto-renew clauses, weak termination rights, and SLA fine print that offers little real protection.
The Software Licensing Scam: Are You Wasting Money on Tools No One Uses?
If you had to bet, how many of your company’s software tools are actually being used? Most businesses sign contracts and assume their teams are onboard, but what if they’re not? What if employees hate the system, have stopped using it, or found workarounds - while the company keeps paying?
Bankruptcy Power Play: How to Turn a Crisis into Your Biggest Advantage
Your service provider just declared bankruptcy—now what? Do you cut ties immediately, or could this be your biggest advantage yet? Bankruptcy isn't just about failure; it’s a high-stakes game where the smartest players come out on top.
The Truth Behind Corporate Values: Why Most Miss the Mark and How to Get Them Right
Ever sat through a meeting where you discussed company values, only to think, "Does anyone actually believe in these?" Too often, companies fall into the trap of creating values that sound good on paper but don’t really mean anything.
The Hidden Agenda Behind Laptop Giveaways After Layoffs: What They're Not Telling You
It sounds like a win-win: employees get to keep their laptops after layoffs. But is it really a generous gesture, or is there something deeper at play?
You're Solving the Wrong Problem and It’s Costing You More Than You Realize!
Have you ever spent hours solving a problem, only to realize you were focused on the wrong thing? It’s a frustrating experience and it’s costing you more than you think.
The Dark Side of Business Lawsuits: What Every Entrepreneur Should Know
It’s not a question of if your business will face a lawsuit - it’s when. The bigger you grow, the higher the chances of landing in a legal battle you never saw coming. The worst part? Even if you win, you could still lose - time, money, and peace of mind.
Tech’s Best-Kept Secret: How Smart Buyers Use Resellers to Get More for Less
If you're buying direct, you're probably paying too much. What if we told you that there’s a way to get the same product, better support, and a lower price - without negotiating? That’s the power of resellers, and it’s a secret that top companies use to save money and get more value.
Why That “Perfect” Supplier Could Be Your Worst Business Decision
Ever signed up for a supplier that looked perfect—only to realize later that it was an absolute nightmare? Great marketing, glowing reviews, and a slick onboarding experience can make a vendor seem like a no-brainer. But what happens when everything almost works, yet never quite delivers?
Resellers vs. Direct: The Pricing Loophole You’re Probably Ignoring
You’re overpaying for tech - and you don’t even know it. Manufacturers have a dirty little secret: they charge you extra to buy direct. Fortune 500s already know this, which is why they always buy through resellers to score massive discounts. The real question is - why aren’t you doing the same?
The Most Expensive Mistake in Tech Buying That No One Talks About
You bought the software. It worked—until your business grew. Now, you’re stuck in a system that won’t integrate with new tools, lacks the features you need, and is costing you more than you ever expected. Sound familiar? You’re not alone.
The Two Biggest Red Flags in Vendors That Cost You Time and Money
You just found a vendor who promises everything you need. But something feels… off. You ask for pricing, and they hesitate. They promise to “put their A-team on your project.” Should you be worried? Absolutely.
The Secret MSP Strategy Top IT Teams Don’t Want You to Know
Are you stuck in the day-to-day grind of managing IT resources?You’re not alone. Many IT teams find themselves overwhelmed, caught in the cycle of staffing, equipment, and managing complex systems. But what if there was a smarter way to get more done, free up your time, and drive real value for the business?
Your Business Values Are Useless If They Don't Pass This Test
Are your company values real guiding principles or just words on a wall? Most businesses claim to have core values, but do they actually shape decisions, hiring, and company culture? If you stripped away the corporate fluff, would your values still hold weight or would they crumble under scrutiny?
Why You’re Hiring Wrong: How to Spot the Difference Between a Rockstar and a Liability
Are you hiring the wrong people without even realizing it? You may think you’re bringing in top talent, but if you're prioritizing speed and urgency over attention to detail, you could be setting your team up for failure. The difference between a rockstar employee and a liability isn’t just skill - it’s mindset and execution.
SIP Trunking Exposed: How to Spot Hidden Costs & Get the Best Deal
Overpaying for SIP trunking without realizing it? Many businesses think they’re getting a great deal—until hidden costs pile up. From misleading rates to unnecessary bundles, vendors have plenty of ways to squeeze more from your contract.
The Biggest Lie in Tech Pricing: Why Cheap Doesn’t Mean Better
Think you’re scoring a bargain on tech? Think again. Chasing the lowest price on internet, cloud, or hardware often leads to hidden limits, performance drops, and costly surprises.
The Hidden Game of Vendor Pricing: How to Get the Best Deal Every Time
Why do some companies score huge discounts while you pay full price? It’s not luck—it’s strategy. Vendors have a hidden pricing playbook, and if you don’t know the rules, you’re losing.
You Don’t Need Another Sales Call. You Need an Answer.
30 minutes. No pitch. Just an honest conversation about where you are, what you need, and whether working together makes sense.
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